Department Configuration

2026-02-01 · 4 min

Overview

Departments organise your facility's clinical and non-clinical services. They control appointment routing, staff assignment, fee schedules, and reporting hierarchies. Every doctor, service, and billing item is linked to a department.

Creating Departments

Navigate to Admin > Departments > Add Department:

1. Enter the department name (e.g., General Medicine, Surgery, Paediatrics, Radiology, Laboratory).
2. Select the department type: Clinical, Diagnostic, Support, or Administrative.
3. Assign a Department Head (HOD) from the staff list.
4. Set the department code (used in billing and reporting).
5. Configure department-specific consultation fees.
6. Enable or disable OPD, IPD, and Emergency services for this department.
7. Save and the department appears in appointment booking, staff assignment, and billing.

Department Services

Each department can define its service catalogue:

• List all procedures, investigations, or services offered.
• Set pricing per service (can vary by branch).
• Map services to billing codes (CPT, custom codes).
• Group services into packages (e.g., Full Body Checkup package under Preventive Health).
• Services defined here appear in the billing module for charge entry.

Staff Assignment

Assign staff members to departments:

• A doctor can be assigned to one or multiple departments.
• Set the doctor's schedule per department (e.g., Cardiology OPD: Mon/Wed/Fri, Cathlab: Tue/Thu).
• Non-clinical staff (nurses, technicians) are assigned to their working department.
• Department assignment controls which patients and worklists a staff member can access.

For Small Clinics

Small clinics with 1-3 doctors may need only a few departments:

• General Practice or your specialty (e.g., Dermatology, ENT).
• Pharmacy (if you dispense medicines).
• Laboratory (if you have in-house diagnostics).

The system creates a default General department during setup. Add specialty departments as needed.

Notes

Related topics