Accounts Receivable

February 2026 · 5 min

Overview

Accounts Receivable (AR) tracks all money owed to the hospital -- patient outstanding balances, insurance claim receivables, corporate credit accounts, and referral doctor settlements. It provides aging analysis, automated follow-up workflows, and reconciliation tools to minimize revenue leakage.

Patient AR

Track patient outstanding balances:

• Real-time outstanding balance per patient
• Aging buckets (Current, 30 days, 60 days, 90 days, 120+ days)
• Payment history and partial payment tracking
• Automated payment reminder SMS/email/WhatsApp at configurable intervals
• Promise-to-pay documentation
• Write-off workflow with multi-level approval
• Bad debt provisioning based on aging rules
• Statement generation and patient ledger

Insurance AR

Manage receivables from insurance companies and TPAs:

• Claim-wise tracking with submission date, expected payment date, and status
• TPA-wise aging report
• Claim follow-up task queue with priority based on amount and aging
• Disallowance and deduction tracking
• Appeal and re-submission workflow
• TPA reconciliation against remittance advice
• Insurance AR dashboard with expected vs. actual collection trends

Corporate AR

Track credit accounts for corporate clients and government schemes:

• Corporate-wise credit limit and utilization
• Monthly invoice generation for corporate accounts
• Payment allocation against invoices
• Credit hold alerts when limits are breached
• Corporate ledger and statement of account
• MOU rate compliance audit

Customer Payments

Record and track payments received from patients, insurers, and corporates:

• Navigate to Finance > Customer Payments to record receipts.
• Select the AR invoice and enter payment amount, mode, and reference number.
• Partial payments are supported with automatic balance tracking.
• Payment allocation: apply a single payment against multiple outstanding invoices.
• Auto-post GL entries: Debit Cash/Bank, Credit Accounts Receivable.
• Receipt generation with payment confirmation for the customer.
• Bulk payment import for insurance remittance advice and corporate settlements.

Reports & Analytics

AR reporting includes:

• AR aging summary and detail reports
• Collection efficiency ratio (CER)
• Days in AR by payer category
• Write-off analysis by reason and amount
• Cash forecast based on expected collections
• AR trend analysis (month-over-month)
• Staff productivity report (collections per FTE)

Notes

Related topics