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Operations

Patient Transport

The Transport module manages internal patient movement (ward to radiology, OT, etc.) and external ambulance dispatch. It optimises porter allocation and tracks...

2026-02-01 · 3 min

Manual area

Operations

Coverage

4 sections

Operator notes

1 implementation note

Overview

The Transport module manages internal patient movement (ward to radiology, OT, etc.) and external ambulance dispatch. It optimises porter allocation and tracks transport request turnaround times.

Internal Transport

When a patient needs to move within the facility:

  1. A transport request is raised from the ordering module (e.g., Radiology orders a CT scan).
  2. The request specifies: Patient, origin, destination, mobility status (ambulatory, wheelchair, stretcher), urgency, and any equipment needed (oxygen, monitor).
  3. The dispatch board assigns available porters based on proximity and workload.
  4. The porter accepts, collects the patient, and marks arrival at destination.
  5. Turnaround time is tracked for operational reporting.

Ambulance Management

For hospitals with ambulance services:

  • Vehicle registry: Ambulance number, type (BLS, ALS, MICU), equipment inventory, staff assignment.
  • Dispatch: Assign the nearest available ambulance to emergency calls.
  • Trip logging: Origin, destination, patient details, staff, departure and arrival times.
  • Maintenance scheduling: Service due alerts based on mileage or time interval.
  • GPS tracking integration for real-time ambulance location (where hardware is available).

Reporting

Transport reports include: Average request-to-pickup time, porter utilisation rates, ambulance trip logs, vehicle maintenance status, and cost per transport event.

Notes

Tip

Use the transport priority system: Routine (30 min), Urgent (15 min), Emergency (immediate). This helps porters prioritise competing requests.

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