Telemedicine

February 2026 · 5 min

Overview

The Telemedicine module enables virtual consultations between doctors and patients through video calls, with integrated waiting room management, e-prescriptions, and consultation history. It supports both scheduled teleconsultations and on-demand walk-in virtual visits. Access the module at /dashboard/telemedicine.

Virtual Waiting Room

The waiting room at /dashboard/telemedicine/waiting-room manages the queue of patients waiting for their virtual consultation:

• Patient Queue -- Patients appear in the queue after checking in for their scheduled teleconsultation or requesting an on-demand visit
• Wait Time Tracking -- Real-time display of each patient's wait duration
• Priority Sorting -- Patients can be prioritized based on urgency or appointment time
• Auto-Notification -- Patients receive an SMS/WhatsApp notification when the doctor is ready
• Join Link -- Each consultation generates a unique video call link sent to the patient

Video Consultation

The consultation page at /dashboard/telemedicine/consultation provides a full clinical workspace:

• Video/Audio Call -- WebRTC-based video call with screen sharing and chat
• Clinical Sidebar -- Patient chart, vitals history, past prescriptions, and lab results visible during the call
• SOAP Notes -- Document the encounter using the standard SOAP note format
• Prescription -- Write and send e-prescriptions directly from the consultation interface
• Lab/Radiology Orders -- Order tests to be completed at the patient's next in-person visit
• Follow-Up Scheduling -- Book the next appointment (virtual or in-person) before ending the call
• Recording -- Optional call recording for quality assurance (with patient consent)

E-Prescription

The e-prescription feature at /dashboard/telemedicine/e-prescription allows doctors to issue prescriptions remotely:

• Prescriptions are digitally signed with the doctor's registration number
• QR code embedded for pharmacy verification
• Sent to the patient via SMS/WhatsApp/email
• Automatically linked to the patient's medication history
• Compliant with Telemedicine Practice Guidelines (MCI 2020)

Consultation History

The history page at /dashboard/telemedicine/history maintains a complete record of all teleconsultations:

• Consultation date, duration, doctor, and patient details
• SOAP notes and prescriptions generated during the call
• Call quality metrics (connection quality, disconnections)
• Follow-up status (scheduled, completed, or pending)
• Filter by date range, doctor, or patient

Patient-Side Experience

Patients access teleconsultations through:

• Patient Portal -- Teleconsult tab shows upcoming and past virtual appointments
• SMS/WhatsApp Link -- Direct join link sent 15 minutes before the scheduled time
• Browser-Based -- No app installation required; works on any modern browser
• Mobile Optimized -- Responsive video interface works on smartphones and tablets
• Waiting Room -- Patient sees their queue position and estimated wait time

Notes

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