Patient Engagement Portal

2026-02-01 · 4 min

Overview

The Patient Engagement Portal gives patients self-service access to their health records, appointment booking, bill payments, and communication with their care team. It improves patient satisfaction while reducing front-desk workload.

Patient Self-Service

Patients can:

• Book and reschedule appointments online.
• View upcoming appointments and visit history.
• Access lab reports and radiology results.
• Download prescriptions and discharge summaries.
• View and pay bills online (via payment gateway).
• Update their demographics and contact information.
• Fill pre-visit questionnaires and health assessments.

Health Records Access

Patients see a simplified view of their medical records:

• Visit summaries: Date, doctor, diagnosis, prescriptions.
• Lab results: With normal range indicators and trend charts for serial tests.
• Imaging reports: Radiology reports (images are viewable if DICOM viewer is enabled).
• Medications: Current and past prescriptions.
• Vaccination records.
• Allergy list.

Access is controlled by your facility's sharing policy -- you choose which record types are patient-visible.

Communication

Secure patient-provider communication:

• Patients can send non-urgent messages to their care team.
• Doctors or staff respond within defined SLA timescales.
• Auto-responses for common queries (working hours, directions, etc.).
• Appointment reminders and follow-up notifications.
• Prescription refill requests.

Configuration

Customise the portal under Admin > Settings > Patient Portal:

• Enable/disable features (appointment booking, bill payment, messaging).
• Set which record types are visible to patients.
• Configure branding (logo, colours, welcome message).
• Set up online payment gateway.
• Define messaging response SLA.

Notes

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